- Why can't you send me a product overseas? We are not currently able to send certain products overseas because of export regulations imposed by the US Government because of terrorism. Many of our products are ex-military and although they do not pose a terror threat, the US Government has put export restrictions on many military surplus items. If you attempt to order a product that is export restricted and your shipping address is located outside the United States, you will receive an error message during checkout and your order will not be processed. See more information here.
- What payments do you accept? Our website accepts all major credit cards: Visa, Mastercard, Discover, American Express, as well as Paypal.com online payments. You can also mail a money order in, any personal check will be held until it clears. Click here for more information
- How do I place an order? Use our secure Online Order form by using the "Add to Cart" button. You can also telephone or fax your order in. If mailing the order, please send us an email in addition to filling out the online order form so we can confirm your order before payment arrives.
- How much is shipping? All orders are charged shipping on an individual basis depending on the item(s). US orders are fairly easy to estimate, overseas orders need to be weighed and a postage quote issued. The online order form will estimate a postage cost when you place your order. If the actual postage exceeds the estimate, we will contact you prior to billing the additional amount. Click here for postage rates we typically charge.
- How quickly can you ship? Most orders for in stock items are shipped within 1 or 2 days. If ordering a helmet with custom communications or any custom item, it may take longer. We try to keep the customer advised on the status of their order, but do not hesitate to email or call about your order. We can also overnight items so you have them the next day.
- Do I need to resend all of my order information every time I place an order? When ordering via phone, as long as you have placed an order before we can use your previous information. It is your responsibility to advise us if any of your details have changed. When ordering online, just confirm your details prior to submitting the order.
- What if I don't like the item I purchased? We want you to be totally satisfied with every purchase from us. That is why we offer a 100% guarantee on everything. We can not refund shipping unless a shipping mistake was made. You have 4 days after receiving the item to contact us and send it back.
- Something I ordered was sold already- How did I miss it? We sell items on a first come, first serve basis. We have customers all over the world, so orders come in at any time of the day or night. Unfortunately, some of the items we list are single pieces that can not be reordered. If you don't want to miss anything, check out the Update Me! List.