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Ordering Frequently Asked Questions (FAQs)

  • Why can't you send me a product overseas?  We are not currently able to send certain products overseas because of export regulations imposed by the US Government because of terrorism. Many of our products are ex-military and although they do not pose a terror threat, the US Government has put export restrictions on many military surplus items. If you attempt to order a product that is export restricted and your shipping address is located outside the United States, you will receive an error message during checkout and your order will not be processed. See more information here.
  • What payments do you accept? Our website accepts all major credit cards: Visa, Mastercard, Discover, American Express, as well as Paypal.com online payments. You can also mail a money order in, any personal check will be held until it clears. Click here for more information
  • How do I place an order? Use our secure Online Order form by using the "Add to Cart" button. You can also telephone or fax your order in. If mailing the order, please send us an email in addition to filling out the online order form so we can confirm your order before payment arrives.
  • How much is shipping? All orders are charged shipping on an individual basis depending on the item(s). US orders are fairly easy to estimate, overseas orders need to be weighed and a postage quote issued. The online order form will estimate a postage cost when you place your order. If the actual postage exceeds the estimate, we will contact you prior to billing the additional amount. Click here for postage rates we typically charge.
  • How quickly can you ship? Most orders for in stock items are shipped within 1 or 2 days. If ordering a helmet with custom communications or any custom item, it may take longer. We try to keep the customer advised on the status of their order, but do not hesitate to email or call about your order. We can also overnight items so you have them the next day.
  • Do I need to resend all of my order information every time I place an order? When ordering via phone, as long as you have placed an order before we can use your previous information. It is your responsibility to advise us if any of your details have changed. When ordering online, just confirm your details prior to submitting the order.
  • What if I don't like the item I purchased? We want you to be totally satisfied with every purchase from us. That is why we offer a 100% guarantee on everything. We can not refund shipping unless a shipping mistake was made. You have 4 days after receiving the item to contact us and send it back.
  • Something I ordered was sold already- How did I miss it? We sell items on a first come, first serve basis. We have customers all over the world, so orders come in at any time of the day or night. Unfortunately, some of the items we list are single pieces that can not be reordered. If you don't want to miss anything, check out the Update Me! List.

Website Frequently Asked Questions (FAQs)

  • What is the Update Me! List? The update list is a free service that notifies you when the Flighthelmet.com website has new items on it. We have a strict privacy & no spam policy, so you never have to worry about unwanted emails. Click here for more information on the Update Me! List.
  • How often do you update the website? We are getting new items in every day and over 10,000 square feet of warehouse that is filled with items not listed yet.
  • How do I know what category to look for an item in? Try using the Search function and the main categories at the top of the page.
  • How will my item differ from the photograph on the website? It won't. The photo is of THE item that you are purchasing. We do not use "stock" photos unless we have a quantity of identical items. 
  • How many do you have of a certain item in stock? Usually only one each of vintage items, especially flight helmets. Sometimes we get a few pieces of the same flight gear to have some in stock. We keep sufficient inventory of our New Products available on-hand for most orders.
  • Can I send my photo in to the customer picture pages? YES! We love to see all of the flight gear collectors on the website. The only requirement is that YOU be with an aircraft or some flight gear. Please no photos of just your gear, hold it or stand next to it and take the picture. Click here for the Collector Photos!
  • How do I get a printed catalog? We currently do not have a hard-copy catalog printed. You can request one here and we will mail one to you if and when we have one printed.

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