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Our Mission | New Customers |
Order Problem | Returns
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 Our
Mission:
We are dedicated to providing the best possible service before and
after the sale. By offering a 100% satisfaction guarantee, you do not
have to worry about getting the wrong gear, size, or condition. You
are welcome to try any item at no risk (please see our return policy).
There are some times we are so busy that we can't achieve the customer
service that we desire to provide to our customers, we appreciate your
patience during those periods and rest assured we will get you taken
care of properly. Although we have 5 employees, there is only 1
helmet/gear tech and he has to assembly each helmet personally to make
sure it is correct. There are many times that we are sending out 10
helmets per day that each require custom work. -Top- |
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New Customers:
We welcome new customers every day and are always looking to make
their flight gear purchasing experience a positive one. Please use the
below links to find your way around the website and do not hesitate to
telephone us to ask questions to a person. -Top-
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Order Problems:
We make every effort to ensure your order is correct when it leaves
our building, we are human, though, and mistakes may be made- our
sincere apologies if we omitted or sent the wrong item. Please do not
be concerned, it will be corrected at our expense. If you are missing
something or received the wrong item, please contact us at
800-531-4898 or email
cs@flighthelmet.com as soon as possible so we can get it
corrected. If it is required for you to send something back, we will
cover that shipping charge. It is our goal that you are totally
satisfied with your order. -Top- |
Item
Returns:
Flighthelmet.com has a very generous return policy: 4 day
inspection starting the day of delivery with a 100% satisfaction
guarantee (we are not able to refund shipping unless a mistake
was made on our part). We do not want any customer to tell
their flying buddy that they got 'stuck' with something from
Flighthelmet.com, if you do not like the item for any reason,
we will replace it or refund your purchase price. Custom order
items and items (I.e., new helmets, oxygen masks) that are
customized may not be eligible for return or may require a
restocking fee at our discretion. Merchandise is coming and
going all day every day so it is important that you contact
us prior to returning anything. Items returned without a Return
Authorization Number may be delayed or refused. To return
or exchange an item:
- Open the package immediately
upon receipt and inspect for damage that occurred during
shipping. Check size, fit, and condition to meet your
requirements.
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If there
is a problem in any way, contact
us within 4 (four) days of receipt via email (cs@flighthelmet.com)
or telephone (800-531-4898 or +1-410-924-7557).
After 4 days, all requests are subject to restocking
fee or refusal.
- We will discuss options
available like a different size, upgrading condition,
different type of item, or a refund.
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If asked
to return the item that was shipped to you, you will
be given a RETURN AUTHORIZATION NUMBER that must
be included on the box or address label to ensure
a speedy turnaround of your request. The format will
look like this:
Flight
Helmet, LLC
Return Auth# XXXX-XX/XX
21708
Camper Circle
PO Box 342
Tilghman MD 21671 USA
- All item returns are handled
on an individual basis, some exchanges can be shipped
same day, some require customization and may take several
days to prepare. You will be advised of estimated delivery
time. Credit card refunds are usually completed in 4-5
days of receipt of returned item. -Top-
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Layaway
Purchases:
Flighthelmet.com wants everything we sell to be affordable to our
customs. We offer a zero interest layaway plan as long as the item is
paid off within 4 months. The total purchase price including the
shipping amount is divided by 2 (2 months), 3 (3 months), or 4 (4
months) and a minimum payment is required each month for the agreed
upon time frame. The length of time is dependent on amount of
purchase.
- 0% interest if paid off within the
4 month time limit.
- If over the 4 month time limit, a
simple monthly
interest rate of 3.5% applies to the unpaid portion. This amount is
non-compounded.
- If no payment is received, a
$10.00 fee per month applies.
- If order is canceled after 4
months, a 50% restocking & relisting fee is charged + interest
and non-payment fees.
- If layaway remains in our
possession over 1 year, the items are considered abandoned. -Top-
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